Institutional & VIP Relationship Management: Build and manage a structured client tiering system ; lead high-stakes negotiations with university decision-makers or corporate stakeholders, and personally oversee retention and conflict resolution for strategic VIP accounts。
Data-Driven Operations & CRM Management: Optimize the end-to-end sales cycle from initial lead generation to payment closure ; maintain absolute CRM data integrity and analyze key metrics (conversion rates, regional contributions) to uncover new market opportunities.
Cross-Functional Collaboration & Risk Control: Partner with the marketing team to align local promotions (including targeted social media campaigns like Facebook localized ads) ; coordinate with legal and product teams to review international contracts and mitigate compliance risks.
Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
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