Team Leadership
Operations Management
Quality Control
Safety Procedures
Inventory Management
Problem Solving
Maintenance Scheduling
Process Improvement
Communication Skills
Performance Monitoring
Resource Allocation
Troubleshooting
Meticulous and rigorous in work, strong sense of responsibility, with basic cost awareness and problem-solving abilities, able to complete own work efficiently.
Malaysian citizen, familiar with the local purchasing market and relevant processes in Malaysia, willing to comply with work arrangements and adapt to the rhythm of daily purchasing clerical work.
Diploma or above, no restriction on major; fresh graduates are welcome. Candidates with relevant purchasing experience are preferred.
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Good communication skills
Positive attitude & willing to learn
Comfortable with outdoor/customer visiting work
Own transport preferred
Responsible and self-motivated
Cold Calling
Client Relationship Management
Leadership & Mentorship: Guide and train junior mechanics, providing technical solutions for difficult cases and ensuring the team follows workshop SOPs.
Workshop Operations: Manage tool maintenance, enforce safety guidelines, and coordinate with the Parts Department to ensure necessary components are available for timely repairs.
Technical Support: Collaborate with Service Advisors to provide accurate technical feedback for customer quotations and explain complex issues to customers when necessary.
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Sales & Follow-up: Proactively promote vehicle accessories and add-ons.Conduct follow-up calls (2-3 weeks post-service) and send service reminders (6 months in advance).
Quality Control & Handover: Perform final inspections on vehicle cleanliness and repair quality.Ensure all customer belongings are secured and explain all performed works during the vehicle handover.
Customer Experience: Manage walk-in, phone, and digital inquiries.Act as a consultant to provide technical advice, resolve complaints, and ensure a positive customer journey.
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Maintain a thorough understanding of our motorcycle models, features, and technical specifications to effectively answer customer questions and provide relevant recommendations.
Process warranty claims and service requests, coordinating with the service department to ensure timely and satisfactory resolution for customers.
Document all customer interactions and resolutions, maintaining accurate records and contributing to our knowledge base.
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Strategy and Sales Policy Formulation and Execution
- Develop the "Annual Raw Materials Sales Plan" and "Annual OKR Action Plan Table" by January 15 each year, and submit to the General Manager for approval before execution.
- Monitor the implementation of sales and pricing strategies, making dynamic adjustments in response to market changes.
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