Generate and manage shipping paperwork, such as House Air Waybill (HAWB), Master Air Waybill (MAWB), Commercial Invoice, Packing List, Manifests, Shipping Instructions, and other necessary import/export documentation.
Act as the company's physical representative to attend meetings, conciliation talks, or hearings at Jabatan Tenaga Kerja (JTK) and Jabatan Perhubungan Perusahaan (JPP) in East Malaysia.
Administer performance management systems, including goal setting, performance reviews, and feedback mechanisms, to foster employee growth and development.
Oversee merchant sub-reconciliation accuracy (Stripe, Bank Merchant, eGHL, JOMPAY, Loan Financing) across the portfolio, ensuring discrepancies are root-caused, not just cleared.