Communicate effectively, both verbally and in writing, with relevant stakeholders, including Underwriters and clients, to gather necessary information for policy administration and servicing.
Organize and maintain electronic databases, including performing data input and ongoing maintenance tasks.
Investigate and rectify any rework issues to ensure process accuracy and efficiency.
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Drive operational performance against contractual commitments, including service level agreements (SLA), quality standards, productivity targets, compliance requirements, and financial objectives.
Develop and execute workforce planning strategies, including capacity planning, succession planning, recruitment, employee engagement, coaching, and talent development.
Provide leadership and direction to Team Leads, Subject Matter Experts (SMEs), and operations teams to ensure consistent delivery excellence and achievement of business goals.
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Lead statutory audits and ensure compliance with corporate tax, SST, RPGT, transfer pricing, and e-Invoicing requirements—delivering timely and accurate submissions.
Conduct feasibility studies for new investments, review internal processes, and continuously enhance internal controls to mitigate financial and operational risks.
Manage and coach team members to build a strong leadership pipeline, while working closely with matrix teams and stakeholders to ensure smooth execution of financial operations.
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Support cross‑functional collaboration across Commercial, Marketing, Finance, and Compliance teams.
Event & Engagement Administration (HCC Life / VEM)
Support planning, coordination, and execution of MedTech commercial and medical education activities, including surgeon trainings, workshops, congresses, and internal meetings by supervising the contract employees reporting to the role.
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