Mettler-Toledo International, Inc Hiring! Full Time Service Administration Specialist (Japanese Language) in Selangor - Ricebowl

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit *************

Our Opening and Your Responsibilities

• Serve as the primary point of contact for
  customers by managing inquiries received via the mailbox, providing timely
  support and responses to ensure all customer requests are fulfilled within the
  agreed service level agreement (SLA) timeframes.
• Handle customer service request, including
  routine calibration, installation, breakdown accurately and efficiently,
  maintaining high standards and clear communication
• Assist in managing customer accounts, including
  providing copies of invoices, certificate, documents and follow-up
  communications
• Monitor and manage any emails, working with
  relevant departments, to resolve issues that could delay customer contract or
  order fulfillment
• Identify, analyze, and resolve errors related to customer’s
  inquiries, collaborating with internal teams to implement corrective actions
  and prevent recurrence
• Proactively identify opportunities to improve
  customer experience and provide feedback to relevant departments
• Participate in ongoing training to stay updated
  on products, services, and best customer service practices while adhering to
  quality standards and policies
• Receive and carry out directions as provided by
  team leader
• Always demonstrate accuracy and speed of work
• Review documentation and work according to procedures
  laid out
• Schedule work to be completed within set
  timeframes
• Communicate with teams/peers and team leaders to
  optimize work completion
• Ensure company guidelines and policies are always
  met
• Achieve Key Performance Indicators (KPI’s) and
  meet Development Plans
• Support service and customer priority strategies
• Support cost reduction and/ or process
  improvement initiatives

What You Need to Succeed

• Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
• Fluent in English & Japanese language (read, write, speak)
• A good team player with ability to work cross culture and function.

Preferred:
Flexible to work in different global time zones for meetings and calls
Our Offer to You

• 1.5 months contractual bonus
• MNC exposure
• Medical and Dental benefits

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.