Address customer complaints and concerns professionally, striving to achieve satisfactory resolutions and maintain high levels of customer satisfaction.
Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, utilizing the company's CRM system.
Collaborate with other departments, such as sales and technical support, to streamline processes and improve overall customer experience.
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· To review all balance sheet schedules, bank reconciliation statements and control accounts reconciliation of each month end closing after updated by the Accounts Assistant latest on every 20th of the following month.
· To co-ordinate all accounting sections, making enquiries about the nature of transactions and system of control, cross checking and journalizing monthly transaction summaries for posting.
· To set guideline and deadlines for each accounting staff under his supervision in order to ensure timely financial reporting.
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