Address customer complaints and concerns professionally, striving to achieve satisfactory resolutions and maintain high levels of customer satisfaction.
Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, utilizing the company's CRM system.
Collaborate with other departments, such as sales and technical support, to streamline processes and improve overall customer experience.
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Maintains accounts payable and accounts receivable records.
Monitors expenditures, processes payment requests for reimbursement; prepares purchase orders, purchase requisitions and ensures proper procedures for paying service providers, consultants, and contractors.
Receives and audits invoices for accuracy and compliance and ensures prompt payment of departmental bills.
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Ensure that classrooms are clean and tidy after lessons when required.
Work at least five days per week, including a minimum of one weekend day (Saturday or Sunday). Candidates who are available to work on both weekend days will be preferred.
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An admin is responsible for managing daily office operations by handling clerical tasks such as answering phones, scheduling appointments, organising files, managing correspondence, and providing support to staff and executives, ensuring the smooth running of the office by coordinating with different departments; key duties include maintaining calendars, ordering office supplies, and handling administrative tasks as needed.