Managing and coordinating inbound and outbound student mobility initiatives including Go Global, study abroad and mobility programmes for the Malaysia campus.
Provide professional, accurate, and timely advice to international students regarding all student pass/visa matters, including new applications, endorsements, transfers of endorsement, variations, extensions/renewals, cancellations, and related requirements (e.g., pre arrival and post arrival medical screening, medical insurance).
Serve as the primary contact for international students, facilitating engagement with the University and providing responsive, empathetic welfare support.
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All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
Act as escalation point for the Transaction Management oversight, execution of complex process and control functions, ensure high quality of allocated deliverables and providing backup relief to for staff and deal with escalated issues/queries.
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