Pacific Grand Holidays Hiring! Full Time Airline Ticketing Support Officer in Selangor, Earn up to MYR 3,800 - Ricebowl

Proficiency in speaking, reading and typing in both English and Mandarin (Traditional and Simplified) is required

Available to work full-time:

• Night shift: Thursday to Monday, 10:00 PM – 7:00 AM

Strong customer service and problem-solving skills

Ability to work in a fast-paced environment and handle multiple tasks

Good communication and teamwork skills

Ability to work independently and handle urgent situations professionally

Diploma or Degree in Tourism, Aviation, or related field

Minimum of 2 years of experience in travel industry (experience in reservation systems (GDS) such as Sabre, Amadeus or Worldspan is an advantage)

Fresh graduates and candidates with no experience are welcome; training will be provided

Handle airline ticket reservations, issuance, reissuance, and cancellations

Ensure accurate ticketing and fare calculations in compliance with airline policies

Coordinate with airlines, suppliers, and customers for smooth ticketing processes

Provide excellent customer service and resolve ticket-related inquiries efficiently

Monitor flight schedules and changes, and communicate updates to customers

Maintain accurate ticketing records and reports

Support after-sales services such as refunds, changes, and disruptions