The Travel Store Hiring! Full Time Customer Relationship Management Executive in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl

Job Summary

Responsible for planning and executing CRM initiatives to attract, engage, and retain customers through loyalty programs, member events, marketing campaigns, and AI-powered tools. The role aims to build long-term customer relationships, increase member engagement, and drive repeat business.

1.      Plan and execute CRM campaigns, loyalty programs, member events, and customer engagement activities.

2.      Develop initiatives to acquire new members, retain existing customers, and encourage repeat purchases.

3.      Manage customer communications through SMS, WhatsApp, email, and other CRM channels.

4.      Work closely with Retail, Marketing, Design, and Operations teams to ensure successful campaign execution.

5.      Coordinate with vendors and partners for CRM projects and events.

6.      Monitor campaign performance, analyze customer data, and recommend improvements.

7.      Prepare CRM reports, dashboards, and recommendations for management.

8.      Manage CRM projects, timelines, budgets, and resources effectively.

9.      Utilize AI tools to improve productivity, content creation, reporting, and campaign planning.

10.   Stay updated with CRM trends and suggest new ideas to enhance customer experience.

11.   Build strong relationships with members and provide excellent customer service.

• Annual Leave / Medical Leave
• EPF / SOCSO / EIS
• Training Provided
• Medical expenses subsidized as per terms
• open culture
• Personal development opportunities
• bonus
• company trip
• insurance