- Jalan Kuchai Lama Petaling WP Kuala Lumpur Malaysia 58200
Sunshine Asia Group Hiring! Work from Home Customer Service in WP Kuala Lumpur, Earn up to MYR 5,000 + overtime - Ricebowl
MYR2,000 - MYR5,000 Per Month
Overtime: Starts From MYR1,000 Per Month
Petaling, WP Kuala Lumpur
Hot Job
More than 40 have applied to this job
Posted
a month ago • Closing
25 Jun 2026
More than 40 have applied to this job
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Working Location
Job Description
Requirements
- Provide exceptional customer service via phone, email, and chat to address inquiries and resolve issues.
- Maintain a high level of product knowledge to effectively assist customers with questions and troubleshooting.
- Document all customer interactions accurately and efficiently in the CRM system.
- Collaborate with team members to share best practices and improve overall customer satisfaction.
- Handle customer complaints with empathy and professionalism, escalating complex issues when necessary.
- Proactively identify opportunities to enhance the customer experience and suggest process improvements.
- Adhere to company policies and procedures while ensuring a positive and supportive customer journey.
- Participate in ongoing training sessions to stay updated on product changes and service standards.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing their questions and concerns with empathy and efficiency.
- Provide accurate information about products and services, guiding customers through features, benefits, and troubleshooting steps.
- Identify and assess customer needs to achieve satisfaction, utilizing active listening and problem-solving skills to find effective solutions.
- Escalate complex issues to the appropriate internal teams or supervisors when necessary, ensuring clear communication and follow-up to resolution.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
- Proactively identify opportunities to improve the customer experience and contribute to team goals by sharing insights and feedback.
- Adhere to company policies and procedures, ensuring all customer interactions are handled with integrity and confidentiality.
Benefits
- EPF
- SOCSO
- Annual Leave
- Medical Leave
- Health Insurance
Skills
Customer Support
Communication Skills
Problem-Solving
Patience
How to go to Sunshine Asia Group Sdn Bhd by MRT, LRT or other public transport?
Petaling
Nearby Public Transportation
KTM - PANTAI DALAM
1.0 km
KTM - PETALING
1.5 km
MRT - KUCHAI
1.9 km
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