Agensi Pekerjaan TalentConsult Hiring! Full Time 中文客服 Customer Service Representative in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl

Fresh graduates are encouraged to apply.

Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential

Possess good telephone etiquette with a smiley voice.

Knowledge in handling basic computer (Microsoft Excel/Word etc).

Good communication and interpersonal skills.

Ability to multi-task, prioritise and manage time effectively

SPM and above

Good at both Mandarin and English, Mandarin is a must

To efficiently handle inbound and outbound customer call inquiries.

To provide fast and timely solutions to all customer related problems.

To ensure customer satisfaction by providing excellent Customer Services.

To be constantly guided by company's service standards.

Effectively manage large numbers of incoming calls

Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies