Experience: 6 to 8 years in CRM or Loyalty Management, ideally within retail, luxury, fashion or consumer goods.
Track Record: Must have hands-on experience managing at least one major CRM platform migration, in depth system knowledge deployment, and solid experience in launching or managing a retail consumer app/digital loyalty program.
Work Style & Adaptability: A resilient self-starter comfortable with organizational change management; able to work independently to establish new operational structures and processes from scratch, solve unexpected challenges, possesses the agility to pioneer our new digital capabilities within an established brand framework.
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1–3 years of experience in merchandising, supply chain, procurement, or inventory management, preferably in a retail, FMCG, fashion, or e-commerce environment.
Diploma or Bachelor’s Degree in Supply Chain Management, Business Administration, Logistics, Retail Management, or a related field.
Experience working with ERP or inventory management systems such as SAP, Oracle, Microsoft Dynamics, or equivalent platforms.
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Team Leadership: Supervise, mentor, and motivate the sales crew to achieve individual and store-wide sales targets for our ZERO, ONE, and BEYOND series.
Daily Operations: Oversee daily floor operations, including exclusive product "drop" launches, inventory health, cash handling, and maintaining 2AM’s signature visual merchandising standards (including high-spec lighting and centerpiece installations).
Product & Tech Expertise: Master the narrative behind our 361 lattice technology, additive manufacturing, and architectural silhouettes so you can train the team to articulate these technical advantages to the general public.
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Sales & Consultation: Greet customers, introduce them to the comfort and design of 3D additive manufacturing, and provide expert recommendations on sizing, material care, and styling to close sales.
Target Achievement: Meet or exceed personal monthly sales targets set by management.
Stock & Inventory: Assist with receiving new stock imports from our China manufacturing partners, stock replenishment, inventory counting, and keeping our minimalist display walls immaculate.
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