Education: Minimum Malaysian Skill Certificate Level 3 (SKM) in automotive or a related field. Candidates with a diploma or degree in automotive engineering will be given preference.
Technical Expertise: Strong knowledge of China brand vehicles and automotive technology. Familiarity with Foton, Kaicene, Golden Dragon, or similar brands is advantageous.
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To attend to escalation cases of a second level nature and to demonstrate such proficiency in their resolution as a Subject Matter Expert (SME).
To attend to follow up or escalate customer support calls, chat sessions & email interactions on behalf of client and to ensure such service delivery as may be required by customers.
To identify, segregate and resolve customer support requests in a systematic and precise approach as to ensure end-to-end resolution of customers’ issue.
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The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services. The position will require you to support the contact centre in spoken and written English and Thai