Strong English Communication
Analytical Thinking
Analytical
Troubleshooting
Problem-solving skills
Solution-oriented mindset
Microsoft Office Applications
Multitask
Self Motivated
Customer Service
Communication Skills
Problem-Solving
Empathy
Patience
Active Listening
Product Knowledge
Time Management
Adaptability
Conflict Resolution
Customer Service
Communication Skills
Problem-Solving
Empathy
Patience
Active Listening
Product Knowledge
MS Office
Indenpendent
Team Player
Positive Attitude
High School Diploma or GED equivalent required; a diploma or degree in Hospitality Management, Tourism, Business Administration, or a related field is a plus.
Proven experience in a customer service, front desk, or hospitality role.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
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Step into the world of global customer service as a Mandarin Customer Service Executive! Support customers from Hong Kong across calls, emails, and chats, solving problems and making a real difference every day.
Location: Ara DamansaraWorking Hours: Monday - Friday [9AM to 6PM]
Language Skills:Proficiency inEnglishandMandarinis required; fluency inCantonese or other dialects is a significant advantage for specific campaign assignments.
Shift Flexibility:Ability to work on a4-day rotational shift schedule, which may include weekends and Public Holidays to support 24/7 operations.
Adaptability: Openness to undergo intensive product and system training (typically 2 weeks) to master campaign-specific knowledge.
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Customer Support
Communication Skills
Problem Solving
Product Knowledge
Data Entry
CRM Software
Active Listening
Time Management
Empathy
Complaint Handling
Multitasking
Teamwork