Customer Service 工作机会 - Kuala Lumpur - 名额有限

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Showing 192 jobs results for "customer service"

Kuala Lumpur

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DR Kyo Clinic

Petaling Jaya, Selangor (+2)

Fresh Graduates

Clinic Customer Service Associate Clinic Customer Service Associate

(Full Time)

RM2,000 - RM8,000

现在申请

Customer Service Supervisor Customer Service Supervisor

Laksamana Usaha Noodle Products Sdn Bhd

Kepong, Kuala Lumpur

Full Time

Lead, coach, and mentor a team of customer service representatives.
Provide guidance and support to team members to ensure excellent service delivery.
Set performance goals and objectives, conduct regular performance evaluations, and provide constructive feedback.
Schedule and coordinate shifts and work assignments to ensure optimal coverage.
Ensures prompt collection of Sales proceeds from handled cash and credit customers
Handle escalated customer inquiries or complaints, demonstrating professionalism and problem-solving skills.
Resolve complex issues by collaborating with team members, other departments, and senior management.
Ensure prompt and accurate responses to customer inquiries.
Monitor customer interactions for quality assurance and provide additional training as needed.
Works closely with logistics, Warehouse and Sales to ensure optimum service efficiency to trade customers
Identify opportunities to enhance customer service processes and procedures.
Collaborate with other departments to streamline workflows and improve customer satisfaction.
Analyze customer service metrics, generate reports, and propose strategies for improvement

RM3,000 - RM4,000

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现在申请

Customer Service Executive (Cantonese Speaking) Customer Service Executive (Cantonese Speaking)

Kingdom Harvest Technology Sdn Bhd

Cheras, Kuala Lumpur

Full Time

Reply to customer’s enquiry (WhatsApp and Telegram only)
Input data in daily report
Assist in day-to-day operation

RM3,000 - RM3,500

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现在申请

Customer Service Executive Customer Service Executive

Denave Malaysia

KL City, Kuala Lumpur

Full Time

Listening to the customers' needs and to update accordingly in CRM system.

RM2,000 - RM2,300

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现在申请

Radiant Global ADC Sdn Bhd

Cheras, Kuala Lumpur

WFH

Fresh Graduates

Customer Service Customer Service

(Full Time)

RM2,500 - RM3,500

现在申请

客户服务普通话语音支持客户服务普通话语音支持

Language Talent Solutions Sdn Bhd

KL City, Kuala Lumpur

Full Time

Fast Response

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

RM3,800 - RM4,000

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现在申请

Customer Service Officer Customer Service Officer

Elite Advance Service Sdn Bhd

KL City, Kuala Lumpur

Full Time

Deliver fair outcome to our customers and ensure the quality of service in place.
Actively share customer feedback with internal departments to improve the customer experience.
Actively respond to the feedback received from social media.
Work with internal teams to ensure the pre & post service for all products are in place.

RM2,500 - RM3,500

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现在申请

Recruitment Agency

KL City, Kuala Lumpur

Customer Service Specialist Customer Service Specialist

(Full Time)

Attendance Bonus
Hot-desk concept environment
Nearby public transport

RM2,800 - RM4,500

现在申请

客户服务主管客户服务主管

KKday Services Malaysia Sdn Bhd

KL City, Kuala Lumpur

Full Time

[工作职责]
線上接聽客戶來電、online chat、 Email，傾聽並能迅速回覆顧客問題解決客戶疑問。
口齒清晰，具服務熱忱，喜歡電話客服工作。
具跨部門協調能力，以利提供給客戶更完善的解決方案。

RM3,000 - RM3,500

•

现在申请

Customer Service Representative Customer Service Representative

Agensi Pekerjaan Hiredsearch Services Sdn Bhd

KL City, Kuala Lumpur

Full Time

Handle pre and post reservation inquiries by phone, email
Handle customer requests by phone / email
Modify, change and / or cancel existing reservations
Make outbound calls to hotel / guests to arrange special request
Act as liaison between guest & hotel to resolve complaints
Manage relationships with hotels by providing high levels of customer service and account management support

RM3,200 - RM4,500

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现在申请

客服专员客服专员

Ricebowl Malaysia

Bukit Bintang, Kuala Lumpur

Full Time

通过电话（inbound & outbound）、电子邮件、聊天和内部软件及时回应客户的问题和询问。
向客户介绍和演示，例如怎么做账户注册、职位发布等。
负责将客户的问题上报销售团队。
通过持续展示积极、专业的工作态度来支持客户经理。

RM2,800 - RM4,000

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现在申请

客户服务普通话聊天支持客户服务普通话聊天支持

Language Talent Solutions Sdn Bhd

KL City, Kuala Lumpur

Full Time

Fast Response

Fresh Graduates

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

RM3,200 - RM4,000

•

现在申请

客户服务联络员客户服务联络员

Denave Malaysia

KL City, Kuala Lumpur

Full Time

To efficiently handle inbound customer call inquiries.
Listening to the customers' needs and to update accordingly in RM system.
To ensure customer satisfaction by providing excellent Customer Services.
Handle complaint, provide appropriate solutions and alternatives.

RM2,100 - RM2,300

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现在申请

电商客服电商客服

Anello

Mont Kiara, Kuala Lumpur

Full Time

网购平台日常：处理訂單。
通过在线以及電話平臺服務，确保根据公司的流程和程序解决所有客户的訂單/商品查詢/问题投诉。
确保在指定的交易時間内處理顧客的問題和回覆。
每天更新货运状态到跟踪系统，確保顧客訂單在指定的時間内收到。
与各个内部团队合作进行客戶的訂單交付安排。
系统数据输入
必须能够协助完成上级分配的任何临时职责

RM2,300 - RM2,800

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现在申请

Maukerja Malaysia (Agensi Pekerjaan Ajobthing Sdn Bhd)

KL City, Kuala Lumpur

Customer Service Executive (Mandarin Speaking) Customer Service Executive (Mandarin Speaking)

(Full Time)

Attendance Bonus
Hot-desk concept environment
Nearby public transport

RM2,800 - RM4,000

现在申请

客户服务 - 航空业客户服务 - 航空业

Scicom (MSC) Berhad

Jalan P. Ramlee, Kuala Lumpur

Full Time

处理所有有关旅行预订、产品和服务的询问。
协助处理所有促销和市场营销活动的询问。
解决客户关于旅行日期和相关服务变更的投诉和询问。
根据管理层分配的要求，协助/承担其他任务。

RM2,500 - RM2,800

•

现在申请

夜班客服专员夜班客服专员

KKday Services Malaysia Sdn Bhd

KL City, Kuala Lumpur

Full Time

The Customer Service Executive is responsible for providing exceptional customer service and onsite assistance. You must be an expert in online platforms used to conduct digital sales or conversions on a website. Your responsibilities are to achieve goals like improving user experience, increasing website traffic and sales, and developing brand loyalty. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.
Responsibilities
You will deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and chat)
Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements
Document and classify interactions and issues accurately in the appropriate systems
You will be accountable for meeting individual (KPIs) and team goals
Perform ad-hoc tasks and projects as assigned

RM3,000 - RM3,500

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现在申请

客服人員 - 台灣 / 香港市場客服人員 - 台灣 / 香港市場

TaskUs Malaysia

Petaling Jaya, Selangor

Full Time

Fast Response

Fresh Graduates

在最大的能力範圍内滿足客戶的要求
達到預定的KPI
謹記和遵守TaskUs的工作政策和保密協議
爲團隊提供意見,改進方向
參加培訓以精進辦事能力

Undisclosed

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现在申请

华语客服人员华语客服人员

Wealth Mastery Academy

KL City, Kuala Lumpur

Full Time

Fresh Graduates

跟进客户的进度并有效地跟客户沟通
讲解课程学习方法以及售后服务
按客户的需求，解决客户所需要处理的问题
必须具备有积极的聆听能力以及影响力的电话沟通能力
能独立运作并同时具备能胜任所付托的任务
具备有效率的时间管理能力
遵循沟通程序、指导方针和政策
做有效的客户互动记录以及整理客户的档案文件

RM2,800 - RM4,000

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现在申请

Recruitment Agency

KL City, Kuala Lumpur

Customer Service Specialist (Immediate Starter) Customer Service Specialist (Immediate Starter)

(Full Time)

Attendance Bonus
Hot-desk concept environment
Semi-flexible working hours

RM2,800 - RM4,000

现在申请

客户服务主管客户服务主管

Flash Malaysia Express Sdn Bhd

KL City, Kuala Lumpur

Full Time

Fast Response

Provide service and solve clients' problems through Call/Chat/Line/mail and other channels.
Expert knowledge in the company's service procedures and standards (pickup, delivery and other services).
Respond to various customer's questions and complaint accurately, concisely, efficiently and friendly.
Provide first-class service to make every high-quality customer satisfied.
Build a professional, efficient, responsible and trustworthy company image for customers with considerate, considerate and efficient service consistently organized
Complete other customer service related tasks arranged by the company.

RM2,500 - RM3,000

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现在申请

客户服务执行员客户服务执行员

W Aesthetics Holdings Sdn Bhd

Mont Kiara, Kuala Lumpur (+2)

Full Time

Fresh Graduates

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various online channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

RM2,500 - RM2,800

•

现在申请

Customer Service Specialist Customer Service Specialist

Itrain (M) Sdn Bhd

KL City, Kuala Lumpur

Full Time

Customer Service Specialist provide assistance to customers by addressing their inquiries and needs, offering comprehensive information about our products and services.
Inbound call handling/customer service via phone/email
Tracking all inquiry
Handling enrolment
Customer call back and follow-up
Provide clients with a clear understanding of the Company’s products
Continuously strive to develop and maintain customer rapport and satisfaction.

RM2,500 - RM3,500

•

现在申请

客服专员客服专员

EC Living Enterprise

Cheras, Kuala Lumpur

Full Time

Fast Response

Fresh Graduates

回复客户信息，处理客户提出的问题并回复
协调各个部门反馈处理结果并与客户沟通
手机整理客户的常见问题和反馈意见
维护客户资料，对客户进行帮助和管理
配合市场部进行新配套推广
完成公司领导交代的任务

RM2,500 - RM3,000

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现在申请

客户服务客户服务

Aurora Pinnacle Sdn Bhd

Bukit Bintang, Kuala Lumpur

Full Time

通过多种渠道回应客户的询问和关切，包括电话、电子邮件、聊天和在线聊天。
为客户/商家/供应商提供教育和准确的产品信息。
为客户/商家/供应商提供各种与产品相关的解决方案。
高效准确地接收和处理订单。
利用呼入电话生成销售和收入。
在公司数据库中注册并维护准确和最新的客户记录。
与客户和团队成员进行有效沟通，以确保客户满意度和运营效率，为业务增加价值。
发现改进客户服务流程和程序的机会，并向管理团队提供反馈。
制定商业计划，确保公司收入的长期持续。
与销售和物流等其他部门合作，以确保客户体验的无缝衔接。
达到或超过绩效指标，如响应时间、解决时间和客户满意度。
能够始终贡献改进和增加收入的想法。
评估端到端的客户体验，识别并执行能够推动客户获取、最大化收入和提高保留率的营销活动。

RM2,200 - RM2,800

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现在申请

Customer Service Support (Live Chat-English Speaker) Customer Service Support (Live Chat-English Speaker)

Rynat Information Technology Sdn Bhd

KL City, Kuala Lumpur

Full Time

Fast Response

Fresh Graduates

To provide fast and timely solutions to all customer related problems
To be constantly guided by company's service standards
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Respond to issues and enquiries promptly through large amount of emails and application live chat
Provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible
Demonstrate empathy while listening to customers and establishing their needs in order to offer relevant products, services and solutions
Provide good customer services and maintain good rapport with customers
Provide highly skilled resources to answer customer enquiries and request predominantly

RM2,500 - RM3,000

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现在申请

Customer Service Customer Service

The Luxe Clinic

KL City, Kuala Lumpur

Full Time

Fast Response

Fresh Graduates

Responsibilities for Customer Service
Work with team members on the call floor to meet sales and performance goals
Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes
Meet or exceed projected weekly and monthly sales goals
Intercept and respond to customer complaints or concerns with products/services and seek to resolve the problem while adhering to company policy
Accurately document the customer's personal information including phone number, address and other order information
Persuasively engage the customer in conversation to explain how the products/services will add value to their lives and meet their needs
Ask relevant questions to understand the customer's needs and recommend the best service/product.
Follow prepared sales script to provide accurate information about a products/services price, features and benefits

RM2,800 - RM4,000

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现在申请

Customer Service Executive Customer Service Executive

Monest Sdn Bhd

KL City, Kuala Lumpur

Full Time

对所有客户的咨询、投诉给与协助
与客户建立良好的关系和长期的忠诚度
专业地处理电话来电，协助客户的需求
理解客户的特殊性
促进团队和部门的团队精神和合作

RM2,200 - RM5,000

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现在申请

客户服务及行政执行员客户服务及行政执行员

The Praxis House Sdn Bhd

Klang Lama, Kuala Lumpur

Full Time

负责中心日常运作。
负责接待、发电邮、回复电话等，并确保中心良好的运作环境和形象。
协调和处理家长、客户询问及要求。
通知及更新时间表、活动和学生进度报告。
协助课程询问、注册、迎新、退学或退款事宜。
策划、安排及进行各项招生活动。
协助处理投诉，并提出解决方案，跟进至完成任务。
撰写及校对内及外部的资料，并与各部门及机构协调。
处理社交媒体。
更新客户资料。
监察与处理学费事宜。
准备及管理文件档案与教材。
协调设施设备维修及采购。
确保学生的笔记、活页、食物等齐全。

RM2,500 - RM3,000

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现在申请

客户服务联络员客户服务联络员

Language Talent Solutions Sdn Bhd

KL City, Kuala Lumpur

Full Time

Fast Response

Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base
Identify and relate with various customer needs and scenarios and provide customers resolution/consultation with cutting-edge solutions in a friendly, confident, and knowledgeable manner
Remain updated in client and industry-led processes, technology applications, utilities, and products
Utilize various client-based tools and applications for customer management and servicing
Transfer customers to appropriate departments when required
Conduct data entry, documentation, and case management
Work and partner with others within a team-based environment
Achieve and maintain required metrics and goals

RM4,000 - RM4,200

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现在申请

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