Set clear standards for store appearance, customer service, sales, staff behaviour, stock handling and daily store routines, and ensure all outlets comply.
Assess training needs in key areas such as product knowledge, sales techniques, customer service, operational procedures, compliance and leadership skills.
Ensure all machinery and equipment are operated safely and maintained according to established procedures, coordinating with maintenance teams for timely repairs.
ITIL Foundation Certificate, vendor and non-vendor specific certifications in customer service, Windows, Microsoft Office, and networks. Training in IT end-user support and global shared services / call center environments highly desirable.The incumbent is expected to undertake the following duties and responsibilities:
Taxation & General Compliance: Prepare and file monthly or quarterly SST returns in line with local requirements; maintain the company’s Fixed Asset Register to track machinery depreciation and relevant capital allowances.