Assist R&D Manager in packaging development process.
Provide Technical Support to Operation Team.
Provide Technical Support to Marketing Team; a strong understanding of consumer research and marketing is a good advantage to ensure product development aligns with market needs.
Cloud & Dashboard Integration: Help bridge the gap between hardware and software by assisting in integrating embedded devices with cloud platforms and monitoring dashboards.
Documentation: Create firmware documentation, component Bill-of-Materials (BOM), and maintain clear logs of test results.
Compliance Awareness: Learn about and assist the team in preparing designs to meet electromagnetic compatibility (EMC) and safety standards.
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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Gather, analyse, and document business requirements, functional requirements, business rules, user journeys, workflows, and system interactions.
Translate business needs into clear and structured documentation such as Business Requirement Documents, Functional Specification Documents, user stories, use cases, process flows, and requirement traceability matrices.
Assess current state and future state processes to identify gaps, improvement opportunities, risks, and solution requirements.
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Assist with budget tracking, procurement activities (if applicable), and contractor coordination, including drafting contracts and facilitating payments.
Ensure compliance with company standards, policies, and methodologies.
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The Customer Service Executive is responsible for handling customer inquiries,order processing and coordinating with internal departments and ensuring excellent customer support throughout the order fulfillment process. The role requires strong communication, coordination and problem solving skills to maintain customer satisfaction and smooth business operations