Coordinate with customers and internal departments to ensure service level agreements (SLAs) are achieved while resolving operational issues promptly.
Support continuous improvement initiatives by analyzing warehouse performance, preparing operational reports, and implementing process enhancements to improve efficiency, quality, and cost-effectiveness.
Assist the Warehouse Manager in overseeing daily warehouse operations, including receiving, storage, inventory control, picking, packing, and dispatch, to ensure smooth and efficient workflow.
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Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Documentation & Data Accuracy: Maintain precise records of customer profiles, service histories, warranty claims, and technical reports with a commitment to zero-error documentation.
Cross-Department Support: Collaborate with the sales, accounts, and technical departments to ensure seamless coordination from machinery handover to after-sales care.
Customer Inquiry Management: Act as the primary point of contact for customer inquiries, service requests, and operational support via phone, email, and messaging platforms.
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Standardization: Establish, review, and continuously optimize in-house quality procedures, standards, and product specifications.
Stakeholder Liaison: Act as the primary point of contact for quality matters with internal departments, suppliers, customers, and government statutory bodies (e.g., JAKIM, KKM).
Coordinated audit, tax, and statutory compliance matters by liaising with external auditors, tax agents, regulators, and outsourced accounting service providers.
Strengthened internal controls and governance by reviewing payment approvals, maintaining finance SOPs, monitoring regulatory requirements, and improving compliance processes.
Led finance process improvements through automation, digitalisation initiatives, system enhancements, and workflow optimisation to improve efficiency and reporting quality.
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Overseeing production processes and directs an entire production operation (from raw material receiving, store keeping, production processes, packing until products transferred to warehouse)
Conducting daily packing works and verify packaging, labelling, and specification execution before release.
Conducting daily/weekly raw materials preparation.
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Generate, manage, and follow up on corporate leads, sales pipelines, partnership opportunities, and potential business projects.
Attend corporate meetings, site visits, networking sessions, presentations, negotiations, and business discussions on behalf of Mechanize.
Prepare and coordinate proposals, quotations, company profiles, presentation materials, business documents, and related corporate communication when required.
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Stakeholder Communication: Facilitate meetings with project stakeholders to gather requirements and provide updates on project progress.
Progress Monitoring: Monitor project progress and track key performance indicators to ensure alignment with objectives. Documentation: Assist in preparing project documentation, including status reports, meeting minutes, and technical specifications.
Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure effective communication and coordination throughout the project lifecycle.
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