Assist in integrating data from multiple sources, including building management systems (BMS), IoT devices, email, SharePoint, ERP/CRM systems, spreadsheets, databases, and other business applications.
Support data analytics, engineering data analysis, dashboards, and reporting initiatives for property operations, asset management, M&E performance monitoring, predictive maintenance, energy consumption analysis, and ESG tracking.
Analyze engineering and operational data to identify trends, equipment performance issues, maintenance opportunities, process improvements, and energy efficiency enhancements.
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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