Collaborate closely with the sales and marketing teams to understand campaign objectives, target customer segments, and refine sales pitches for maximum impact.
Achieve and exceed monthly sales targets and key performance indicators (KPIs) through consistent effort, strategic calling, and effective negotiation.
Build and nurture strong relationships with potential clients by providing exceptional customer service and follow-up, ensuring a positive brand experience.
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Customer Follow-Up & Service Recovery: Follow up on pending customer cases until resolution. Coordinate approved refunds, replacements, vouchers or other service recovery and escalate serious or unresolved matters to the relevant PIC.
Reviews & Online Feedback: Monitor and respond to customer reviews and feedback across Google Business Profiles, Grab and other assigned platforms according to company guidelines. Highlight issues requiring operational attention to the relevant team.
Customer Records & Reporting: Maintain proper records of complaints, feedback, resolutions and service recovery. Track pending cases and provide basic customer service updates or reports when required.
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Reporting & Operational Support: Prepare relevant shipping reports and documentation to support operational efficiency and continuous service improvements.
Education: Diploma/Degree in Supply Chain, Logistics, Business, or related fields.
Experience: 1–3 years in shipping logistics, freight forwarding, or import/export customer service (Senior title available for experienced candidates).
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