Leadership
Team Management
Time Management
Sales experience
Communication
Problem Solving
Decision Making
Performance Management
Cash Handling
Operations
Multitasking
Leadership
Team Management
Time Management
Sales experience
Communication
Problem Solving
Decision Making
Performance Management
Cash Handling
Operations
Multitasking
Leadership
Team Management
Time Management
Sales experience
Communication
Problem Solving
Decision Making
Performance Management
Cash Handling
Operations
Multitasking
Leadership
Team Management
Time Management
Sales experience
Communication
Problem Solving
Decision Making
Performance Management
Cash Handling
Operations
Multitasking
Leadership
Team Management
Time Management
Sales experience
Communication
Problem Solving
Decision Making
Performance Management
Cash Handling
Operations
Multitasking
Dispatch and Tracking: Dispatch in-warranty / out-of-warranty service (enter work orders into the OLDP system), urge service engineers to complete the entry and review of maintenance/repair information, and track the collection of out of- warranty fees (including arrears approval: signature within RM1000, signature of the Service Director required within RM5000, and signature of the General Manager required for more than RM5000);
Spare Parts and Assessment: Assist the Spare Parts Supervisor in predicting the changes in spare parts inventory in the next month; fill in the “Service KPI Monthly Assessment Form” every month, count the working hours, vehicle subsidies and reward/punishment details of service engineers, submit to the Service Director for approval, and then transfer to the General Department for salary calculation.
Overall Management: Formulate monthly service plans, assign daily work tasks, organize daily morning meetings, collect and sort out the “Service Engineer Work Weekly Report” and submit it to the Service Director for review.
...
Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
...
Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
...
Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
...
Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
...
Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
...