Collaborate with clients and building management to schedule service appointments, explain technical issues, and provide clear explanations of work performed, ensuring high levels of customer satisfaction.
Knowledge Management:o Maintain and update knowledge base articles and support documentation to reflect the latest information and procedures.o Contribute to the development of training materials and user guides.
We are looking for a dedicated Customer Service Professional (Emergency Response) to join our team in Bangsar! You will handle customer interactions across various channels—including correspondence, technical troubleshooting, and general product inquiries. Your goal is to ensure every transaction drives customer satisfaction and builds long-term loyalty.Gather accurate information from customers to fulfill their requirements and update the internal systems correctly.