Customer Service
Teamwork
Communication Skills
Time Management
Attention to Detail
Food Safety Knowledge
Cleaning and Sanitization
Food Handling
Communication
Barista Supervisor (5 months): You will learn to supervise at Hilton's Riverbend cafe and Starbuck staff and learn to assist in the development, implementation and maintenance of American quality standards; learn to interact with guests to ensure a positive guest experience; learn to ensure that products are served in a professional and timely manner; learn how to handle guest complaints; learn how to ensure availability of manpower, supplies, and equipment; attend pre-shift meetings and learn to assist in the completion of reports; assist in scheduling and supervision of Riverbend's staff; learn to conduct ongoing training and coaching of employees.
More information about HRC International: https://hrc-international.com/
Explore the best of New Orleans from the Hilton New Orleans Riverside hotel in the heart of downtown. The hotel features local specialties at Drago’s Seafood. The hotel has 6 F&B outlets including the famous Drago's Restaurant featuring their Charbroiled Oysters!
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Guest Services Concierge (2,5 months): You will learn responsibilities of concierge and guest services staff; learn to answer questions and make reservations for various services; learn to keep accurate records of arrangements made; assist answering questions and/or give directions to hotel facilities; learn to coordinate activity reports to track reservation bookings; introduce guests to property and guest rooms and assist with the coordination of luggage delivery; maintain current information and materials regarding hotel facilities and services, local restaurants and attractions; maintain a current resume book related to conventions, meetings, and special events.
Front Desk Supervisor (3 months): You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.
More informationa about HRC International: https://hrc-international.com/
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Garde Manger (Cold Line) Demi Chef (2 months): You will learn to prepare and coordinate the production of cold food items in order to maintain high standards of quality; learn American contemporary styles of presenting food and preparation; learn to prepare all cold food items according to standard recipes, visually inspect appearance of all cold food for proper color combination and overall presentation to maintain appeal; prepare requisitions for supplies and food items for production in work stations; check and control proper storage of all food items in refrigerators and freezers to maintain product freshness.
Grill/Saute (Hot Line) Demi Chef (3 months): You will learn preparation of products such as savory items, entrees; learn culinary knife skills and cuts; learn product tasting, station organization, egg cookery, small sauce production, and protein cookery such as braising, stewing, roasting, sauteing, broiling, grilling, and poaching; learn the process for simultaneous preparation of several portions of vegetables, starches, and proteins; construction of food presentations on plates; and evaluation of the results.
Restaurant Chef de Partie (3 months): You will learn supervisor skills by managing the performance of cooks in restaurant kitchen; learn to coordinate work assignments and ensure kitchen is prepared for service; learn to take appropriate action to correct deficient conditions; evaluate, counsel and provide leadership support; monitor set up and maintenance of stations to ensure it is up to standard; assist with traditional and contemporary restaurant menus with an emphasis on quality, quantity, setup, timing, service; organizing the preparation, storage, and delivery of small volume production for a la carte service.
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In-Room Dining Server/Barista (3 months): During this phase, you will focus on delivering a high-quality in-room dining experience, providing attentive and personalized service directly to guests. They will learn how to manage orders from start to finish, including taking requests through various channels, accurately entering them into the POS system, and ensuring timely and well-presented delivery in line with Hyatt Regency New Orleans standards. They will also learn how to properly set up in-room dining, explain menu items, and handle special requests, including dietary needs and allergies. As part of this rotation, barista training will be incorporated, allowing exposure to beverage preparation and an understanding of how these offerings enhance the overall guest experience. A key focus of this phase will be understanding the coordination behind in-room dining operations. They will assist in organizing and executing amenity deliveries, including delighters, and learn how these services contribute to creating memorable guest experiences.
More information about HRC International: https://hrc-international.com/
Experience the Crescent City at Hyatt Regency New Orleans, a premier downtown hotel and one of the city’s leading destinations for meetings, conventions, sporting events, and leisure travel. Originally established as a landmark hospitality destination in New Orleans, the hotel underwent a full redevelopment following Hurricane Katrina and reopened in 2011 as a modern convention and lifestyle property.
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Front Desk Supervisor (4 months): You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.
More information about HRC International: https://hrc-international.com/
There is nothing typical about the Hilton New Orleans Airport hotel except its location. Adjacent to the Louis Armstrong International Airport, the Hilton New Orleans Airport hotel is "Beyond Business as Usual." As the premier full-service hotel in the airport area of Kenner, Louisiana, Hilton New Orleans Airport hotel features 317 newly renovated guest rooms and two hospitality suites. Our Kenner, Louisiana hotel also features 21,000 square feet of professionally equipped meeting space including a high-tech amphitheater, a 6,000 square foot, pillar-free Grand Ballroom and a self-service business center available on a 24-hour basis. The Hilton New Orleans Airport hotel offers the Hilton Breakfast Buffet in Cafe LaSalle and lunch and dinner options featuring many local dishes in the Second Line Sports Edition.
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Mason's Kitchen Demi Chef (3,5 months): You will learn traditional and contemporary restaurant menus with an emphasis on quality, quantity, setup, timing, service; organizing the preparation, storage, and delivery of small volume production for a la carte service; set up and maintenance of department to ensure that it is up to standard; learn to set up station with predetermined mise en place required to service restaurant operations; learn preparation of all restaurant food items using predetermined methods in a timely and consistent manner; observe and practice food production practices that meet federal and state regulations.
More information about HRC International: https://hrc-international.com/
Loews Vanderbilt Hotel Nashville, the only AAA Four-Diamond hotel in Tennessee for over 28 consecutive years. The Loews Hotel in Nashville is your home base in Music City, where legendary Loews service meets true Southern hospitality.
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