Leadership
Strategic Thinking
Strategic Planning
Financial Reporting
Business Development
Governance
Compliance
Change Management
Stakeholder Management
Communication
Team Management
Problem Solving
RESULT ORIENTATED
INTEGRITY SYSTEM
Technical Troubleshooting
Customer Service
Communication Skills
Problem Solving
Troubleshooting
Installation
Repair
Technical Support
Field Service Management
Preventive Maintenance
Preventive Maintenance
Field Service
Equipment Maintenance
Network Installation
Maintain accurate and up-to-date customer records, documenting interactions, transactions, and resolutions in the company's CRM system.
Collaborate with internal teams, including sales, production, and logistics, to ensure timely and efficient order fulfillment and customer satisfaction.
Provide product information and technical support to customers, addressing inquiries related to printing and packaging solutions.
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Customer service
Market Knowledge
Problem Solving
Phone Skills
Multi-tasking
Product Knowledge
Communication Skill
Documentation
Mandarin Language Proficiency
Problem Solving
Communication
Attention to Detail
Organizational Skills
Communication Skills
Time Management
Scheduling
Calendar Management
Email Management
Task Prioritization
Problem-Solving
Microsoft Office Suite
Discretion
Maintain Customer Files : Update and manage customer files, recording all contact details and the information provided to the customer regarding their debt.
Prepare Statements : Create statements for credit departments and banks when customers do not meet payment agreements or fail to establish new ones.
Write Letters : Draft letters to inform customers about their debts and to credit agencies, insurance companies, lawyers, and employers if payment agreements are not met.
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Negotiation
Debt Recovery
Customer Service
Communication Skills
Collections
Effective Communication
Debt Collection
Problem Solving
Credit Analysis
Communication
Talent & Performance Coordination: Support managers through performance appraisal timelines, help track goal completion (KPIs/OKRs), and assist with local onboarding and offboarding procedures.
Change Management & Communication: Help draft and distribute communications regarding structural or procedural changes within specific business units.
Administrative & Process Management: Maintain internal HR systems, update organizational charts, and ensure seamless cross-functional coordination with Talent Acquisition, Payroll, and Total Rewards.
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Manage inventory of spare parts and supplies, ensuring adequate stock levels for repairs and performing regular inventory counts.
Follow established preventative maintenance schedules to inspect, clean, and service vending machines, identifying potential issues before they lead to breakdowns.
Maintain accurate service records, documenting all repairs, maintenance activities, and parts used for each vending machine.
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