Able to estimate repair cost and job completion time, follow up on work progress and update customers accordingly when technicians discover additional problems.
Able to deliver completed car with explanation work performed.
Able to handle customer complaints and ensures high customer satisfaction standard.
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Monitor the cargo movement operation from vessel to warehouse, open yard and direct as to smooth running of operation and documentation without any unnecessary delays.
Assist the operation supervisor in berthing and un-berthing of vessel and to make sure the wharf mark and the vessel allocation at berth given correctly.
Monitor the running conveyor systems from control room for vessel engaged with the system and information BTE and maintenance contractor in case of any system malfunction.
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Cashiering
Administration Management
Team Leadership
Operational Management
Customer Service
Inventory Management
Staff Training
Conflict Resolution
Quality Control
Build a good relationship and promote open communication with all departments to effectively support markets and customers
Improve product marketability and profitability by researching, identifying, and capitalizing on market opportunities, including coordination of new product development initiatives
Deliver product demonstrations to customers during visits, showcasing the value and benefits of our products and techniques.
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Handle customer communication, project reviews, engineering changes (ECR/ECN), quality issues, and problem-solving activities using structured improvement methods.
Monitor project performance, identify improvement opportunities, and drive continuous improvement initiatives to achieve project targets.
Lead automotive projects from customer enquiry through successful Start of Production (SOP), managing project schedules, timelines, budgets, risks, and deliverables.
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Maintain and optimize TOS configurations, parameters, and workflows to support operational requirements and system performance.
Responsible for integrating the TOS with other systems and technologies used in the terminal.
Oversee data management within the TOS, ensuring that cargo information, container tracking, and other relevant data are accurately recorded and available for analysis.
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Research and Development
Skincare Formulation
OEM Manufacturing
GMP (Good Manufacturing Practice)
Cosmetics Manufacturing
Product Development
Team Leadership
Quality Control
Business DevelopmentEstablish and nurture business relationships to identify and expand new business opportunities.
Key Account ManagementManage and grow key accounts while maintaining strong, long-term client relationships.
Customer Satisfaction and Operational EfficiencyEnsure high levels of customer satisfaction, service quality, and operational efficiency at the branch level.
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Sales
Customer Relationship Management
Communication
Negotiation
Business Development
Lead Generation
Product Knowledge
Sales Management
Team Management
Risk Management