Coordinate employee communication and daily HR matters, acting as the point of contact between employees and management while assisting with employee enquiries and workplace coordination.
Maintain HR compliance and documentation, including ISO documentation, HR policies, and personnel records.
Coordinate employee engagement activities, such as company events, employee welfare initiatives, team-building activities, and Support daily HR operations and perform other HR-related administrative duties assigned by Management.
Cultivate relationships with key regional and local media. Lead media engagement efforts including press outreach, interview coordination, press material development, and preparation of CARSOME’s spokespeople. Serve as a strategic partner in media strategy, coverage monitoring, and message alignment.
Develop and manage communications response plans for potential issues and crises. Draft holding statements, FAQs, and internal guidance while coordinating closely with local teams to ensure timely dissemination and handling of any crisis situation.
Lead and manage the regional communications team, providing guidance, direction, and development opportunities. Foster strong relationships with internal stakeholders and subsidiary teams to ensure alignment on messaging, timelines, and business priorities.
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Provide guidance and support to retail operations teams on employment legislation, company policies, and best HR practices.
Represent the Company in discussions with employees, external authorities, and legal representatives where required.
Monitor and ensure compliance with Malaysian employment laws and regulations, including Employment Act, Industrial Relations Act, and other relevant legislation.
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Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
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Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
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EMS Design & Consultation Sdn. Bhd. is a multidisciplinary firm specializing in commissioning authority, sustainability engagement, and clean environment solutions. We began by supplying and maintaining wafer production tools for the semiconductor industry, later expanding into equipment sales and laboratory maintenance. Building on our clean environment expertise, we diversified into clean environment design and provision, then expanded our capabilities to serve a wide range of industries including semiconductor, electronics, pharmaceuticals, biotechnology, healthcare, food and beverage, R&D laboratories, and commercial buildings — undertaking notable projects for international clients. Today, EMS focuses on commissioning authority and sustainability engagement services, as well as Environmental Product Declaration (EPD) Consultation Services, helping manufacturers and building product suppliers make their environmental performance credible, transparent, and globally recognized.
About The Role
We are seeking a dedicated and experienced Commissioning Assistant Manager/Senior Engineer to join our team. The Commissioning Assistant Manager/Senior Engineer will play a key role in supporting the successful delivery of data center and semiconductor projects by overseeing and coordinating commissioning activities from installation through final handover. The ideal candidate will have a strong technical background, hands-on experience in system testing and verification, and the ability to collaborate effectively with engineers, contractors, and project stakeholders. If you are passionate about ensuring high-performance, safe, and efficient facility operations and thrive in a fast-paced project environment, we encourage you to apply. This role involves working closely with clients to ensure commissioning practices align with project requirements, operational goals, and industry standards.
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Create, review and localise marketing content such as campaign frameworks, customer and sales presentations, and key messaging assets, ensuring relevance, consistency and quality across markets.
Monitor and optimise performance across the full marketing and sales funnel, from demand generation and lead quality through conversion, bookings and revenue, working closely with Sales and Lead Qualification teams to improve opportunity‑to‑booking conversion.
Manage marketing spend tracking and prioritisation, providing input and recommendations to General Manager and Commercial Leaders on budget allocation and campaign effectiveness.
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