HR Policies & Compliance: Develop, implement, and improve HR policies, employee handbooks, SOPs, and procedures in compliance with Malaysian labour laws.
Lead and motivate the front-of-house and back-of-house teams, fostering a collaborative work environment and ensuring all staff are trained on operational procedures and food safety protocols.
Assist with inventory management tasks, including receiving new stock, checking for damages, counting inventory, and reporting discrepancies to the store manager.
Process customer orders, track order progress, and ensure timely fulfillment. Execute order auditing and handle common user inquiries, feedback, or form submissions, providing initial sorting and routing.