Oversee and manage HR administrative functions, including employee onboarding, offboarding, maintaining accurate employee records, and ensuring compliance with labor laws and company policies.
Perform regular cash drawer reconciliation at the beginning and end of each shift, accurately counting cash, checks, and credit card receipts to ensure balance.
Design and execute effective Performance Management systems, including goal setting, regular feedback, and performance appraisals, to drive employee development and productivity.
Provide exceptional customer service by greeting customers warmly, actively listening to their preferences, and assisting them in making informed purchasing decisions.
Manage and optimize inventory levels of raw materials, work-in-progress, and finished goods to reduce carrying costs while ensuring sufficient stock for production and sales.
Process customer orders, track order progress, and ensure timely fulfillment. Execute order auditing and handle common user inquiries, feedback, or form submissions, providing initial sorting and routing.
Manage and maintain the company’s e-commerce storefronts across multiple platforms, ensuring smooth daily operations and optimal store performance, with a focus on the Australia and Europe & US markets.2.Upload product listings across platforms, including writing and optimizing high-quality titles, descriptions, and item specifics, aligned with target market preferences.3.Conduct keyword research and listing optimization to improve product visibility, search ranking, and conversion rates across different platform algorithms.4.Plan and execute promotional strategies (e.g., discounts, campaigns, ads, sponsored listings) tailored to target markets to drive traffic and sales growth.5.Monitor and process customer orders while coordinating fulfillment to meet platform-specific performance standards.6.Track and analyze sales performance, traffic, and conversion data across platforms, provide actionable insights and continuously optimize product and pricing strategies.7.Ensure full compliance with each platform's policies, guidelines, and best practices to safeguard account health and business continuity.