Monitor operational performance (equipment, sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement, and control corrective actions; escalate to superiors when needed.
Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.
Utilize product and inventory knowledge to recommend suitable vehicles based on customers' needs, preferences, and budget.
Guide customers throughout the entire sales journey, including vehicle selection, trade-in/appraisal discussions, test drives, and financing application processes.
Prepare and maintain accurate sales records, customer information, and transaction documentation to ensure a seamless customer experience and compliance with company procedures.
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