Cross-Functional Coordination: Coordinate closely with Procurement, Sales, HR, and external logistics carriers to streamline cross-departmental handoffs and handle operational escalations.
Process customer orders, track order progress, and ensure timely fulfillment. Execute order auditing and handle common user inquiries, feedback, or form submissions, providing initial sorting and routing.
Cross-Functional Coordination: Coordinate closely with Procurement, Sales, HR, and external logistics carriers to streamline cross-departmental handoffs and handle operational escalations.
Customer Support: Handle customer enquiries and provide timely responses or coordinate with the relevant departments to resolve issues, where necessary.