- Ang Mo Kio North-east Region (Singapore) Singapore
DUPREX SINGAPORE PTE LTD Hiring! Full Time Operation Supervisor in North-east Region (Singapore), Earn up to SGD 3,300 - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
JOB DESCRIPTION
Position:
Operation Supervisor – Route Planning & Service Coordination
Department:
Operations – Hygiene Company
1. Job Summary
To oversee daily service operations, plan and optimise service routes, coordinate technicians’ schedules, and ensure all service jobs are completed efficiently and on time. The role requires strong planning, coordination, and problem-solving skills to ensure smooth daily operations and maintain high service standards.
2. Key Responsibilities
A. Route Planning & Scheduling
Plan and optimise daily service routes to minimise travelling time and transportation costs.
Assign service jobs to technicians based on location, workload, skills, and job priority.
Arrange daily schedules for servicing, maintenance, repairs, and urgent call-outs.
Adjust routes and schedules to accommodate urgent jobs, delays, and changes in customer requirements.
B. Service Operations Coordination
Oversee daily service activities and monitor job progress to ensure timely completion.
Coordinate with technicians, customers, and internal departments on service appointments and job requirements.
Ensure technicians have the necessary tools, equipment, and materials before attending service jobs.
Monitor outstanding, pending, and incomplete service orders and arrange follow-up actions.
C. Team Supervision
Supervise and support technicians and drivers in their daily work.
Monitor attendance, punctuality, work performance, and productivity.
Ensure employees comply with company procedures, safety requirements, and service standards.
Resolve operational issues and escalate major problems to management when necessary.
D. Documentation & Reporting
Monitor and update service orders, job sheets, and daily service reports.
Track completed and outstanding jobs and maintain accurate service records.
Prepare daily and periodic operational reports for management.
Coordinate with the administration team on service schedules, customer updates, and documentation.
E. Inventory & Equipment Coordination
Coordinate the availability of spare parts, tools, and materials required for service jobs.
Monitor stock usage and arrange replenishment when necessary.
Ensure company vehicles and service equipment are properly maintained and ready for daily operations.
3. Minimum Qualifications & Requirements
Minimum GCE ‘O’ Level or equivalent.
At least 2–3 years of relevant experience in operations, service coordination, logistics, or a related field.
Experience in route planning, technician scheduling, or field service management is preferred.
Proficient in Microsoft Excel, Word, and basic computer systems.
Familiarity with Singapore roads and route-planning applications.
Good communication, organisational, coordination, and problem-solving skills.
Able to multitask, work independently, and perform under pressure.
Responsible, proactive, detail-oriented, and able to supervise a team effectively.
Prior experience supervising technicians or drivers will be an advantage.
4. Key Performance Indicators (KPIs)
Efficiency and accuracy of daily route planning.
Percentage of service jobs completed on time.
Reduction in unnecessary travelling time and transportation costs.
Number of outstanding or overdue service jobs.
Technician productivity and customer satisfaction.
Accuracy and timeliness of operational reports.
5. Employment Details
Working Location:
Singapore
Working Hours:
5.5 days per week
Department:
Operations
Established in 1989, Duprex (S) Pte Ltd is a Singapore-based B2B business with over 20 years of experience in the cleaning and washroom hygiene industry. Over the years, we have grown to become one of the industry’s most trusted names and a leading supplier in the Asia-Pacific region. Today, we are a one-stop shop and your choice supplier in cleaning chemicals and washroom hygiene products.
We manufacture cleaning chemicals and supply washroom hygiene products to a wide range of sectors and industries. Our high-quality products and solutions are both environmentally friendly and competitive in pricing. With our well-stocked inventory, you’ll find everything you need for a hygienic washroom and environment.
We pride ourselves on providing good service to our clients by supporting them with the latest and most innovative hygiene products. Our clientele includes some of the world’s leading service providers in the cleaning and washroom hygiene industry.
In recognition of our efforts, we have received the following accreditation:
Position:
Operation Supervisor – Route Planning & Service Coordination
Department:
Operations – Hygiene Company
1. Job Summary
To oversee daily service operations, plan and optimise service routes, coordinate technicians’ schedules, and ensure all service jobs are completed efficiently and on time. The role requires strong planning, coordination, and problem-solving skills to ensure smooth daily operations and maintain high service standards.
2. Key Responsibilities
A. Route Planning & Scheduling
Plan and optimise daily service routes to minimise travelling time and transportation costs.
Assign service jobs to technicians based on location, workload, skills, and job priority.
Arrange daily schedules for servicing, maintenance, repairs, and urgent call-outs.
Adjust routes and schedules to accommodate urgent jobs, delays, and changes in customer requirements.
B. Service Operations Coordination
Oversee daily service activities and monitor job progress to ensure timely completion.
Coordinate with technicians, customers, and internal departments on service appointments and job requirements.
Ensure technicians have the necessary tools, equipment, and materials before attending service jobs.
Monitor outstanding, pending, and incomplete service orders and arrange follow-up actions.
C. Team Supervision
Supervise and support technicians and drivers in their daily work.
Monitor attendance, punctuality, work performance, and productivity.
Ensure employees comply with company procedures, safety requirements, and service standards.
Resolve operational issues and escalate major problems to management when necessary.
D. Documentation & Reporting
Monitor and update service orders, job sheets, and daily service reports.
Track completed and outstanding jobs and maintain accurate service records.
Prepare daily and periodic operational reports for management.
Coordinate with the administration team on service schedules, customer updates, and documentation.
E. Inventory & Equipment Coordination
Coordinate the availability of spare parts, tools, and materials required for service jobs.
Monitor stock usage and arrange replenishment when necessary.
Ensure company vehicles and service equipment are properly maintained and ready for daily operations.
3. Minimum Qualifications & Requirements
Minimum GCE ‘O’ Level or equivalent.
At least 2–3 years of relevant experience in operations, service coordination, logistics, or a related field.
Experience in route planning, technician scheduling, or field service management is preferred.
Proficient in Microsoft Excel, Word, and basic computer systems.
Familiarity with Singapore roads and route-planning applications.
Good communication, organisational, coordination, and problem-solving skills.
Able to multitask, work independently, and perform under pressure.
Responsible, proactive, detail-oriented, and able to supervise a team effectively.
Prior experience supervising technicians or drivers will be an advantage.
4. Key Performance Indicators (KPIs)
Efficiency and accuracy of daily route planning.
Percentage of service jobs completed on time.
Reduction in unnecessary travelling time and transportation costs.
Number of outstanding or overdue service jobs.
Technician productivity and customer satisfaction.
Accuracy and timeliness of operational reports.
5. Employment Details
Working Location:
Singapore
Working Hours:
5.5 days per week
Department:
Operations
Established in 1989, Duprex (S) Pte Ltd is a Singapore-based B2B business with over 20 years of experience in the cleaning and washroom hygiene industry. Over the years, we have grown to become one of the industry’s most trusted names and a leading supplier in the Asia-Pacific region. Today, we are a one-stop shop and your choice supplier in cleaning chemicals and washroom hygiene products.
We manufacture cleaning chemicals and supply washroom hygiene products to a wide range of sectors and industries. Our high-quality products and solutions are both environmentally friendly and competitive in pricing. With our well-stocked inventory, you’ll find everything you need for a hygienic washroom and environment.
We pride ourselves on providing good service to our clients by supporting them with the latest and most innovative hygiene products. Our clientele includes some of the world’s leading service providers in the cleaning and washroom hygiene industry.
In recognition of our efforts, we have received the following accreditation:
- ISO 9001:2015 Quality Management System
- ISO 14001:2015 Environmental Management System
- ISO 22000:2005 Food Safety Management System (incorporating HACCP standards)
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More