Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving
Asset & Vehicle ManagementTrack and manage company assets, including PDA devices.Oversee vehicle management, ensuring proper maintenance, fuel usage, and availability for daily operations.
Driver Management & Pickup ProcessSupervise and coordinate drivers to ensure efficient pickup operations.Ensure adherence to SOPs for the pickup process, including scanning and parcel handling.
Seller & Partner ManagementManage expectations and communication with sellers and partners regarding pickup arrangements.Address and resolve any pickup-related concerns or escalations.
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SQL Accounting Software
Attention to Detail
Organizational Skills
Communication Skills
Time Management
Problem-solving Skills
Production Planning
Administrative Support
Prepare and maintain monthly operational reports, including P&L statements and Net Trading Square Footage reports.
Provide administrative support for Store Operations, including stationery procurement, maintaining store contact records, and coordinating courier correspondence.
Prepare monthly Store Manager duty rosters and support operational planning activities.
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Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.
Audit & On-Site Support: Travel to various branch locations to conduct operational audits, provide hands-on branch support, and ensure service quality standards are met.
Communication & Query Management: Respond promptly and professionally to internal operational queries via email and corporate communication platforms.
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Inspect burial site to ensure that the burial hole excavated and formed are aligned to specification, canopy is prepared, excess earth is removed and the surrounding areas are clean and tidy before arrival of burial.
Ensure that resting area is ready for the funeral procession, Chinese tea is served upon arrival.
Coordinate and witness exhumation, remains and five grains relocation.
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Sales Building & Brand Growth: Drive sales through marketing initiatives, promotions, and continuous improvement of the customer experience.
Compliance & Workplace Safety: Ensure compliance with food safety, hygiene, workplace safety, and operational standards.
Continuous Improvement: Review business performance, identify improvement opportunities, and lead initiatives to enhance operations and team engagement.
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