Handle incoming customer inquiries via phone and email, providing basic product information, order status updates, and directing complex issues to the appropriate sales representative.
Assist with the coordination of sales activities, such as scheduling meetings, preparing sales reports, and tracking sales performance.
Manage inventory of sales collateral and promotional materials, ensuring adequate stock levels and timely distribution.
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Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets.
Product Technical: Provide technical guidance for basin taps, bath taps, shower mixers, thermostatic valves, concealed shower systems, cartridges, hoses, shower heads and related accessories.
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors.
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Arranging regular cleaning and maintenance services for the vehicle, i.e. to keep the company car clean and tidy at all times.
Assist passengers and staff in the loading/unloading, movement and handling of parcels, documents, materials and other equipment from and to the vehicle and in the office.
Standby on add-hoc/emergency arrangements when required by the Company.
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Communication & interpersonal skills
Customer service skills
Sales & negotiation skills
Basic administrative skills
Microsoft Office / Google Workspace
Data entry & documentation
Good follow-up and coordination skills
Time management & organisational skills
Problem-solving skills
Teamwork and collaboration
Attention to detail
Willingness to learn
Basic social media & marketing skills
Ability to communicate professionally with clients
Billing Alignment: Verify that the items and pricing on the quotation, PO, and DO match perfectly before forwarding them to the finance team for invoicing.
Handle filing, data entry and documentation.
Assist with daily office and administrative tasks.
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