Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, and shipping lines, to ensure smooth shipment execution.
Identify opportunities to improve operational processes and enhance overall customer experience.
Perform any other duties and responsibilities assigned by Management from time to time.
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Investigate all road transport accidents, near misses, and safety violations, determining root causes and recommending corrective actions to prevent recurrence.
Develop and deliver engaging safety training programs for drivers, fleet managers, and other relevant personnel on topics such as defensive driving, hazardous materials handling, and emergency procedures.
Manage and coordinate emergency response plans for road transport incidents, ensuring prompt and effective action in the event of accidents, spills, or other emergencies.
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Marketing Strategy
Sales Management
Logistics Operations
Market Research
Customer Relationship Management
Team Leadership
Budget Management
Performance Analysis
Communication Skills
Negotiation Skills
Strategic Planning
Business Development
Collaborate effectively with the logistics coordination team to track shipments, arrange pickups and deliveries, and provide timely updates to customers.
Maintain a high level of product and service knowledge to provide accurate information and recommendations to clients.
Process customer orders, manage documentation, and ensure all necessary paperwork for shipments is completed accurately and efficiently.
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Legal CoordinationLiaise with external lawyers on accounts under legal proceedings, provide necessary documentation, and prepare internal and external demand letters when required.
Field VisitsConduct visits to debtors for collection purposes when necessary.
Ledger ManagementMaintain and update the Debtor Ledger daily by accurately recording payments received and offsetting them against the relevant invoices. Follow up with clients for payment details if needed.
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Communication Skills
Organizational Skills
Proficiency in Office Software (e.g.
Microsoft Office Suite
Google Workspace)
Task Prioritization
Discretion and Confidentiality
Problem-Solving
Attention to Detail
· Ensure Purchase Orders are issued in accordance with company Procurement procedures, approved vendor rates, and contractual agreements.
· Verify and approve vendor invoices for key projects against approved rates, contracts, and Purchase Orders (POs), and highlight any cost variances for action.
· Collaborate with Operations and Sales team to expand vendor pool, negotiate vendor rate, evaluate vendor capabilities and finalise onboarding process.
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