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100+ It Technical Support Jobs in Federal Territory - October 2026 - High Salaries
Showing 199 jobs results for
"it technical support"
in Federal Territory
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E-CONTENT (M) SDN BHD
MYR1,700 - MYR2,000 Per Month
- Proactive, independent, and understanding of the pressures and demands of clients.
- Experience in IT Network Operation capacity or/and a good understanding of the IT support operation is an advantage
- Fresh graduate with good learning attitudes is encouraged to apply ...
Posted
22 days ago
Undisclosed
KL City
- Provide timely updates to customers on the status and progress of outstanding incidents within agreed Service Levels.
- Maintain ownership of assigned cases from initial reporting through to resolution and closure, ensuring all relevant information and actions are accurately documented.
- Perform initial classification and prioritisation of incidents and track resolution progress to ensure appropriate follow-up actions are completed. ...
Posted
2 days ago
Undisclosed
KL City
- Provide timely updates to customers on the status and progress of outstanding incidents within agreed Service Levels.
- Maintain ownership of assigned cases from initial reporting through to resolution and closure, ensuring all relevant information and actions are accurately documented.
- Perform initial classification and prioritisation of incidents and track resolution progress to ensure appropriate follow-up actions are completed. ...
Posted
2 days ago
MYR2,400 - MYR2,400 Per Month
KL City
- Perform initial troubleshooting and diagnosis.
- Provide step-by-step guidance to users where applicable.
- Ensure proper ticket categorisation, prioritisation and assignment. ...
Posted
17 days ago
Undisclosed
KL City
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
- Ensures highest standard of service delivery to our customers. ...
Posted
12 days ago
MYR9,000 - MYR10,999 Per Month
KL City
- Asking relevant questions to resolve typically known problems within required timescales
- Ensure appropriate documentation of the interaction with the customer in the prescribed format
- Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely. ...
Posted
15 days ago
ServiceOne Solutions Malaysia Sdn Bhd
MYR9,000 - MYR10,999 Per Month
KL City
- Ensure high-quality, customer-focused support for Japanese-speaking users through clear and effective communication.
- Conduct regular virtual team meetings, training sessions, and knowledge sharing to foster team development and maintain up-to-date technical expertise.
- Analyse support metrics and generate reports to identify trends, improve processes, and optimize team performance. ...
Posted
14 days ago
Undisclosed
KL City
- Contribute Malaysia hub data to the group-wide Halo ITSM reporting cycle.
- Lead the creation of KB (knowledge base) articles to be published by Halo and used by AI.
- Working with the Group IT Manager, author SOPs as required, publish and embed. ...
Posted
a month ago
Undisclosed
KL City
- Contribute Malaysia hub data to the group-wide Halo ITSM reporting cycle.
- Lead the creation of KB (knowledge base) articles to be published by Halo and used by AI.
- Working with the Group IT Manager, author SOPs as required, publish and embed. ...
Posted
a month ago
MYR2,000 - MYR2,500 Per Month
Bangsar South
- Manage external vendor’s relationships and services.
- Complete all assigned tasks within given time frame, task includes on-site and off-site mechanical and electrical & Software/Hardware work. Especially, during critical time, e.g. deployment period, able to work and response even after Service Operation hours and/or weekend and public holiday whenever required.
- Must be fast responding to support and attending to the case after call, email or instruction received. ...
Posted
14 days ago
Undisclosed
KL City
- Role Summary- Lead and manage a team of Technical Support Specialists within Lenovo's Premier Support organization to deliver exceptional customer experience and achieve operational performance objectives. Responsible for people leadership, service delivery, customer escalations, KPI management, workforce planning, process improvement, stakeholder engagement, and continuous operational excellence across multiple support channels.
Posted
12 hours ago
Undisclosed
- Candidates should possess good written and verbal communication skills for documenting cases, preparing reports, and collaborating with technical and non-technical stakeholders.
- Candidates should possess familiarity with operating systems, basic networking concepts, and common enterprise software tools. VMWare or any Virtual Machine Environment, Server and Storage exposure
- Candidates should possess the ability to work independently, manage multiple support requests, and prioritize tasks in a fast-paced environment. ...
Posted
3 days ago
Undisclosed
KL City
- Liaison with external parties and vendors to support integration and troubleshooting.
- Provide the high-quality service for the clients to meet win-win cooperation.
- Responsible for as assigned by the Project Manager. ...
Posted
2 days ago
Undisclosed
KL City
- Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
- Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
- Contributing to public-facing articles based on found issues in our software ...
Posted
5 days ago
Undisclosed
KL City
- Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
- Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
- Contributing to public-facing articles based on found issues in our software ...
Posted
10 days ago
Undisclosed
KL City
- Experience working in healthcare or other regulated environments, with an understanding of data privacy and security best practices, is beneficial.
- Relevant technical certifications or a diploma/degree in Information Technology, Computer Science, or a related field is preferred.
- Ability to work on-site in WP. Kuala Lumpur, manage multiple service requests, and communicate clearly in written and spoken English. ...
Posted
10 days ago
Undisclosed
KL City
- Perform basic O&M by monitoring systems remotely and basic warranty work
- Track complex technical problems and coordinate with internal teams (technical and R&D teams) to efficiently deliver high-quality solutions to customers’ issues
- Continuously develop knowledge of all relevant products and services ...
Posted
10 days ago
MYR2,000 - MYR5,000 Per Month
KL City
- Configure payment methods, order types, receipt settings and other POS features.
- Support the setup of online ordering, QR ordering, kiosks and payment integrations where required.
- Perform remote installation, configuration and testing of POS systems. ...
Posted
21 days ago
MYR4,500 - MYR4,700 Per Month
KL City
- Recommend and implement best practices for system configuration, maintenance, and upgrades to enhance performance.
- Deliver support through various communication channels, including telephone, email, and chat tools.
- Clearly articulate technical information to on-site engineers at IEIT, ensuring comprehensive understanding and resolution of issues. ...
Posted
3 days ago
Undisclosed
KL City
- Uphold safety, compliance, and quality standards in all technical interventions.
- Drive standardization of troubleshooting guides, tools, and processes across APAC.
- Build and expand the knowledge base to capture field learnings and best practices. ...
Posted
4 days ago
MYR5,000 - MYR15,000 Per Month
KL City
- Experience working with operator customers, NOC, field engineering teams or project teams to troubleshoot and resolve network issues.
- Experience in customer/project coordination, including project meetings, fault reporting and issue follow-up/closure.
- Relevant TM project / TM network experience is highly important. ...
Posted
2 days ago
Undisclosed
KL City
- Develop an understanding of key CLM objectives and align them with technical solutions
- Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile based development
- Focus on the Service Transition phase of ITIL by driving adoption of the “Production Readiness / License to Operate” model ...
Posted
7 days ago
Undisclosed
KL City
- Operate information technology production services in alignment with established protocols and service level agreements.
- Collaborate with colleagues to maintain and improve operational efficiency.
- Expert proficiency in IT Troubleshooting. ...
Posted
18 days ago
MYR3,500 - MYR4,000 Per Month
KL City
- Recommend and implement best practices for system configuration, maintenance, and upgrades to enhance performance.
- Deliver support through various communication channels, including telephone, email, and chat tools.
- Clearly articulate technical information to on-site engineers at IEIT, ensuring comprehensive understanding and resolution of issues. ...
Posted
10 days ago
Rosemallow Technologies Pvt Ltd
Undisclosed
KL City
- Gather problem logs or DB logs then escalating to the right team/individuals.
- Gather data from logs or DB for reporting or statistic analytic.
- Working closely with Site Reliability Engineer (“SRE”) and Quality Assurance (“QA”) team. ...
Posted
21 days ago
Undisclosed
KL City
- Update and control the quality of internal training material, problem management procedures and on-line documented solutions.
- Participate in service and products improvement projects and drive project deliverables.
- Capable and flexible in shift rotation or permanent environment covering APAC/EMEA/US time zones. ...
Posted
10 days ago
MYR5,000 - MYR15,000 Per Month
KL City
- Experience in access network maintenance, with hands-on experience maintaining equipment such as OLT, ODN, ONU, etc.
- Experience working with operator customers, NOC, field engineering teams or project teams to troubleshoot and resolve network issues.
- Experience in customer/project coordination, including participation in project meetings, fault reporting and issue follow-up/closure. ...
Posted
2 days ago
Undisclosed
KL City
- Process Improvement and Strategy:
- Stakeholder Management:
- Ad Hoc Responsibilities: ...
Posted
10 days ago
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