- Lebuh Bandar Utama Petaling Jaya Selangor Malaysia 47800
Agensi Pekerjaan Asia Recruit Hiring! Full Time Technical Support Specialist (Japanese) in Selangor, Earn up to MYR 13,000 - Ricebowl
Posted
a day ago • Closing
16 Aug 2027
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Working Location
Job Description
Requirements
Fluent in Japanese & English
Support Japanese Market
2+ years’ Customer Service experience; call centre/Customer Success preferred
Acoustics/Hi-Fi industry experience preferred
Knowledge of Hi-Fi, acoustics & wireless products is a plus
Customer-focused with strong communication & problem-solving skills
Microsoft Excel, PowerPoint & Word proficiency required
Salesforce, SAP or SaaS experience is a plus
Min Diploma
Responsibilities
Provide pre- & post-sales customer support via phone, email & live chat
Handle product enquiries, troubleshooting & issue resolution
Support eCommerce orders, after-sales service & D2C requests
Coordinate RMAs, parts, service requests & follow-ups with internal/external parties
Ensure compliance with company policies, service standards & data privacy
Provide customer feedback to improve Customer Success processes
Perform ad-hoc duties as assigned
Benefits
- EPF SOCSO
- Annual Leave
- EPF
- SOCSO
- EIS
- Overtime Pay
- Allowance Provided
- Training Provided
- 5 Working Days
- Performance Bonus
- Annual Bonus
- Medical and Hospitalisation Leave
- Medical Insurance
How to get to this company by public transport?
Petaling Jaya
Nearby Public Transportation
TAMAN JAYA
0.3 km
ASIA JAYA
1.1 km
UNIVERSITI
2.0 km
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