Verify system backup availability, project file backup status, and maintenance records.
Carry out basic inspection of PLC CPU/module status, I/O modules, communication modules, network switches, fibre links, power supplies, UPS, and panel condition.
Support functional checks on HMI graphics, alarm pages, trends, reports, client-server communication, and operator interface functions.
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IT Application Support
Retail Management Software
LAN/WAN Networking
IT Troubleshooting & Problem Solving
Router & Internet Connectivity Troubleshooting
Customer Support: Address technical issues reported by customers or parking operators and provide solutions in a timely manner.
System Upgrades: Assist in implementing system upgrades, ensuring the software and hardware remain up to date with industry standards.
Preventive Maintenance: Conduct regular preventive maintenance to ensure the smooth operation of all equipment and systems, reducing the likelihood of failures.
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Human Resources (HR)
Employee Relations
Recruitment/Talent Acquisition
Performance Management
HR Policies and Procedures
Compensation and Benefits
Training and Development
Collaborate with Project Manager, and developer team/cross-functional team to escalate and resolve critical issues in a timely manner based on severities.
Understand support standard protocol to manage customer expectations (considering quality, reliability, performance and security).
Prepare report and provide following tasks summary upon request from superior.
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Expand your digital operations experience through website content updates, data entry and simple system documentation.
Job Summary
Love practical tech and creative content? Join our crew by working with us at Purnama Mahir Sdn Bhd, a local specialist in copier rental, sales and service that keeps offices running across Malaysia.
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