Ensuring recording data retention and retrieving video footage upon authorized request from time to time. Update CCTV accessing privileges as well required.
Provide assistant and technical support or guidance to cross - functional team members to ensure smooth operations as and when required.
Act under the discretion of the supervisor or superior, especially in complex or critical situations.
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Technical Support & Troubleshooting Skills
Hardware & Software Knowledge
Network & Infrastructure Skills
System Administration Skills
Cybersecurity Awareness
IT Support & User Training
Soft Skills
Monitor daily campaign performance, manage budgets and bid, and make data-driven optimizations to improve ROAS, CPA, and CPL.
Track and analyze key metrics using Google Analytics (GA4), Meta Ads Manager, Google Tag Manager, and internal dashboards; prepare regular performance reports with actionable insights.
Manage pixel and conversion tracking setup, ensuring accurate attribution across platforms.
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Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Any other duties assigned by Management from time to time.
Ensuring the front desk and waiting area are clean and tidy, free from odors.
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Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Any other duties assigned by Management from time to time.
Ensuring the front desk and waiting area are clean and tidy, free from odors.
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• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
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