• Attend site meetings and resolve technical / operation issues independently. Monitor and record the progress of site activities.
• To provide IT Technical Support & Consultancy to external and internal users, remotely or on-site. Perform technical troubleshooting to issues reported by customers
Ensure transitions are aligned with ITIL best practices and internal governance standards.
Coordinate the Service Onboarding activities with Project Managers, Service Owners, 2nd Level Support Teams, and Change Managers to ensure services are ready for production and business-as-usual (BAU) operation.
Support the Service Transition Manager in conducting service readiness reviews.
...
Compliance Assurance: Execute regular reviews and audits of software installations and usage data against license entitlements to ensure continuous legal compliance with vendor agreements.
License Optimization: Analyse software usage metrics to identify unused or underutilized licenses and recommend strategies (e.g., license harvesting, reclamation) for cost reduction and optimization.
Vendor Management Support: Assist the senior analyst for provider audits and contract renewals by providing detailed, data-driven entitlement and usage reports.
...
Compliance Assurance: Lead regular reviews and audits of software installations and usage data against license entitlements to ensure continuous legal compliance with vendor agreements.
License Optimization: Analyze software usage metrics to identify unused or underutilized licenses and recommend strategies (e.g., license harvesting, reclamation) for cost reduction and optimization.
Vendor Management Support: Assist the ITAM Lead for provider audits, contract renewals, and negotiation strategy by providing detailed, data-driven entitlement and usage reports.
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Sales
Customer Service
Communication Skills
Product Knowledge
Inventory Management
Point of Sale (POS) Systems
Lead Generation
Communication
Sales Closing
Client Relationship Management
Client Relationship Management
Customer Relationship Management (CRM)
Business Development
Negotiation
Closing Deals
Client Acquisition
Sales Presentations
Sales Support
Customer Relationship Management (CRM)
Order Processing
Inventory Management
Point of Sale (POS) Systems
Administrative Support
Communication Skills
Data Entry
Team Collaboration
Team Collaboration
- Maintaining document / drawing control procedures to ensure proper document / drawing creation, amendment, receiving, transmittal, recording and disposal as required by ISO procedures
- Any other duties as assigned by the Management from time to time
- Maintaining document / drawing control procedures to ensure proper document / drawing creation, amendment, receiving, transmittal, recording and disposal as required by ISO procedures
- Any other duties as assigned by the Management from time to time
- Maintaining document / drawing control procedures to ensure proper document / drawing creation, amendment, receiving, transmittal, recording and disposal as required by ISO procedures
- Any other duties as assigned by the Management from time to time
- Maintaining document / drawing control procedures to ensure proper document / drawing creation, amendment, receiving, transmittal, recording and disposal as required by ISO procedures
- Any other duties as assigned by the Management from time to time