Influencer & Community Management: Build and maintain strong relationships with key influencers, thought leaders, and the brand’s community. Working closely with the Creative team, develop content strategies to engage, grow, and strengthen the brand’s presence and loyalty among target audiences.
Coordinate with internal departments, including Sales, Technical, Legal, Finance, and Procurement, to gather information, confirm pricing and contractual terms, and ensure tender submissions are complete and accurate.
Employee Relations and Compliance – Manage employee disciplinary matters, prepare relevant disciplinary documents and ensure compliance with company policies and the Employment Act 1955.
Respond promptly, positively and professionally to customer enquiries within 24 hours and work closely with other departments to speed up collection procedure. Provide accurate advice on billing queries.
Obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
Support project coordination efforts by liaising with internal teams, external contractors, and stakeholders to facilitate smooth project workflow and communication.