Reporting: Maintain accurate and up-to-date records of all customer interactions, follow-ups, and sales progress.
Market Feedback: Gather insights from client calls to continuously refine and optimize your sales pitch.
Customer Acquisition: Proactively reach out to potential clients via phone calls to introduce our platform and aggressively expand our customer base.
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To actively support efforts to identify credit risk related issues
Organise and maintain proper financial records and documentation with systematic filing. [Full-set accounting experience in a manufacturing environment is preferable]
Collaborate with other departments to ensure timely, accurate, and informative reporting
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Position holder needs to possess a good knowledge of systems, policies and processes, which are essential to the processing of service requests such as bill statement explanation, sales registration, dispute resolution and other enquiries in accordance to established business rules and principles
Performs requisite daily / weekly / monthly administrative tasks / duties (e.g. day end reconciliation, report preparation, develop activity plans to achieve sales / service targets etc.) in a diligent and effective manner while supporting superior / team on other ad hoc tasks
Responsible in handling customer information, monetary transactions and company assets (handsets, accessories, SIM card, cash floats, daily collections) ensuring proper control, reconciliation, accurate documentation and timely updates in systems so that there is no lost, fraud or abuse