Develop detailed Standard Operating Procedures (SOPs) tailored to each client’s needs and effectively socialize these procedures with internal business partners.
Coordinate initial item pickups, utilizing in-person, telephone, or chat-based communication to ensure seamless collection.
Serve as the central point of communication by providing real-time pickup information to the Sprinter Coordinator via WhatsApp and WeChat groups.
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Sales Strategy
Customer Relationship Management (CRM)
Live Streaming
Marketing Campaigns
Market Research
Brand Management
Digital Marketing
Lead Generation
Sales Strategy
Client Relationship Management
Market Research
Negotiation Skills
Lead Generation
Strategic Planning
Communication Skills
Problem Solving
Business Acumen
Presentation Skills
Networking
Team Collaboration
• Secure successful implementation of country priorities and the sharing and implementation of good solutions.
• Ensure your shopkeepers understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers.
• Analyse the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels.
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Acquisition Strategy: You will develop and implement tailored strategies for managing the acquisition of non-managed merchant segments in the Johor region.
Channel development: You will explore and establish new channels to acquire and manage new merchants within the Johor region.
Pipeline Management: You will oversee the merchant acquisition pipeline and ensure development aligns with the regional strategic goals.
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Verbal and written communication skills in English and relevant local languages, along with interpersonal skills for engaging diverse customers.
Attention to detail, administrative accuracy, and time management skills to handle applications, documentation, and daily branch operations effectively.
Ability to work on-site in Johor Baharu on a rotating schedule, including weekends or public holidays as required, and to collaborate with branch teams.
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Maintain good relationship with existing customers and develop relationship with new customers with the objective of increasing sales.
Continuously monitor the market development and re-align with the sales and marketing strategies, to look for opportunities to meet or enhance the sales target.
Conduct after-sales support to ensure that the product and services meet customers’ expectations (quality, quantity, timeliness).
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