The role requires effective customer segmentation, targeting and prioritisation combined with time management to ensure efficient territory management and delivery of KPIs.
The role is expected to actively contribute to the business plan by providing insights and learning from the market to assist in identifying opportunities of growth.
The role encompasses the building of awareness, empathy and expanding treatment access, and driving awareness, education and appropriate usage of BREGO's product (Business Growth) amongst external stakeholders.
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- Respond promptly to customer queries, including feedback, appointment arrangements, and complaints, in accordance with Standard Operating Procedures (SOPs).
- Handle customer support via voice (calls) and professional email communication.
- Provide accurate and comprehensive product and service information to customers.
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Organise and chair the defects meeting in the absence of the HOD.
Monitor status of overall projects defects rectification work are completed within the stipulated period and to provide feedback on the performance of the sub-contractors.
Prepare periodical report on the status of defects rectification work and to generate reports when required by the HOD to ensure proper and effective documentation and filing system.
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