Organise and chair the defects meeting in the absence of the HOD.
Monitor status of overall projects defects rectification work are completed within the stipulated period and to provide feedback on the performance of the sub-contractors.
Prepare periodical report on the status of defects rectification work and to generate reports when required by the HOD to ensure proper and effective documentation and filing system.
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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Selling Tshirt, Corporate Gifts and related services to business establishments or individuals;
Obtaining and updating knowledge of market conditions and of goods and services;
Providing prospective customers with information about the characteristics and functions of the products and equipment for sale, and demonstrating its use or qualities;
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