Define develop, lead and drive service level and service performance management. Produce service quality documents to track, assess, manage and control service quality (for both internal teams and external vendors). Ensure service deliveries meet defined service quality and compliance requirements.
Plan, lead and drive regional payroll processes / procedures / policies standardization. Work with respective departments / teams to complete cross function processes / procedures / policies standardization.
Review HRSSC operational documents (example : Standard Operating Procedure, Operational Procedure Manual, Blueprint, Business Process Document, Service Level Agreement, Service Engagement Contract, etc.) to ensure HRSSC operational documents are up-to-date and in compliance with defined operational model, procedures, processes, service level and governance model.
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Provide on-site event support for registrations, set up and other related assignments when necessary.
Co-ordinate the schedule appointment, travel arrangement, maintains files and correspondence, compile data and statistical information, organize meeting and special functions.
Work on items linked to compensation, benefits, and HR policies, while fostering clear communication to enhance employee understanding and satisfaction.
Use dashboards and data analytics to monitor personal and team performance, identifying and following up on continuous improvement opportunities.
Support and contribute to HR process improvement initiatives and projects relating to employee life cycle.
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The ideal candidate will have a strong interest in HR payroll operations and a willingness to learn. This role will require collaboration across multiple global and regional teams and time zones. You’ll get to:
· Support end-to-end payroll administration, ensuring accurate and timely processing of payroll transactions including new hires, terminations, salary changes, leave updates, reimbursements, deductions, and time and attendance system updates.
· Work closely with internal teams and external payroll providers to validate payroll inputs, prepare payments and reports, resolve employee payroll queries, and maintain payroll records and controls.
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Drive and support business transformation initiatives within the assigned portfolio, particularly in change management and communication efforts involving people impact.
Collaborate closely with relevant HR Centres of Excellence (COEs) to plan and lead the implementation of HR frameworks, processes and initiatives, including development planning, annual performance and salary review exercises, capability development and employee engagement programmes.
Oversee day-to-day people operations, including hiring, onboarding/offboarding, data management, reporting & analytics, employee relations and grievance handling, in collaboration with relevant HR teams.
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This is an efficient processor, who with guidance and directions can meet demands of multiple, repetitive HR processes, tasks and inquiries.
The role has strong customer service focus while supporting employees and managers in resolution of their HR matters via supporting tools and processes and by effectively navigating customers towards solutions.
This role is guided and supported by Global HR Services peers and SME's as well as management and provides great insight into operational HR work for the candidate who is passionate about transactional HR work.
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