Respond to employee inquiries regarding HR policies, procedures, leave, and employment matters in a professional manner.
Liaise with external agencies and statutory bodies such as EPF, SOCSO, LHDN, HRDCORP, CIDB, PUKONSA and related authorities to ensure compliance requirements are met.
Manage daily administrative tasks including filing, documentation, data entry, and maintaining organized records for HR and project administration.
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Manage the company’s corporate telecommunication services and liaise with CelcomDigi and Unifi regarding company lines, subscriptions, and related matters.
Handle project claims and assist in preparing new or replacement company handphones for staff members.
Serve as the Document Control Coordinator (DCC) for ISO documentation, compliance, and filing matters.
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Monitor policy expiry dates and follow up with customers/staff on insurance renewals and premium payments.
Provide customer service support by responding to insurance-related enquiries and assisting with policy information.
Promote insurance products and services to existing staff and customers through phone calls, email, messaging, and internal communication channels.
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Updating and maintaining customer records with contact info, purchase history, and notes.
Drafting sales proposals, contracts, quotes, and presentations for the sales reps.
A high school diploma or equivalent is standard; an Associate's or Bachelor’s degree in Business Administration, Marketing, or a related field is highly preferred.
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Assisting with the coordination of office operations, including ordering office supplies, managing inventory, and ensuring a well-organised work environment
Performing data entry, preparing reports, and other administrative duties as required
Demonstrating a proactive approach to problem-solving and continuously looking for ways to improve efficiency and streamline processes
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Document Preparation• Assist in preparing letters, memos, notices, and official documents.• Ensure documents are formatted properly and completed accurately.• Photocopying, scanning, printing, and distribution of documents as required.
Communication & Liaison• Serve as a point of contact for internal and external inquiries.• Liaise with suppliers, clients, and internal staff for administrative matters.• Provide basic information and support to visitors and stakeholders.
Inventory & Office Supplies• Monitor and maintain office supplies and stationery inventory.• Assist in ordering and replenishing office materials when necessary.• Ensure office equipment and supplies are well maintained.
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