Perform 1st level and 2nd level troubleshooting to customer technical support queries received via email and phone calls.
Implement, deploy and support telecommunication hardware, software and solutions to world-class organizations.
Perform configuration, installation, troubleshooting maintenance of hardware and software related to: WAN and LAN equipment, physical and virtual servers, VOIP, SIP, SAN and other network equipment.
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2. Carry out remote troubleshooting, diagnosis, and configuration changes for systems, networks, and software.
3. Able to recognise problems, assign incidents, and escalate situations that need immediate attention.
4. Update and monitor IT infrastructure and software, installations, relocations, revisions, and site preparation work across offices. Responsible for asset and inventory management.
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Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools
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