Career Horizons Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 4,500 - Ricebowl

Diploma or above in any field.

2–3 years of experience in Customer Service, Helpdesk, or Call Centre is an added advantage.

Strong customer service and communication skills.

Proficient in Mandarin, English and Bahasa Malaysia.

Good verbal and written communication skills.

Comfortable working in a fast-paced and dynamic environment.

Customer-oriented, polite, and professional.

Able to work both independently and as part of a team.

Good knowledge of Microsoft Office.

Handle enquiries from buyers and suppliers via calls and other channels.

Guide users on portal usage and business processes.

Provide training and support to suppliers.

Log, track, and update helpdesk tickets.

Troubleshoot and resolve system access issues.

Provide timely solutions and ensure good service quality.

Escalate complex requests and complaints to the relevant team.

Follow up with clients and provide updates on their requests.

Gather customer feedback and identify areas for service improvement.

Perform other ad hoc duties when required.