Handle incoming customer inquiries via phone and email, providing basic product information, order status updates, and directing complex issues to the appropriate sales representative.
Assist with the coordination of sales activities, such as scheduling meetings, preparing sales reports, and tracking sales performance.
Manage inventory of sales collateral and promotional materials, ensuring adequate stock levels and timely distribution.
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Develop event timelines, checklists and budgets and ensure activities are delivered within agreed timelines and cost parameters.
Support post event reporting, photography, content collection and follow up activities.
Design marketing and corporate materials including social media graphics, event backdrops, banners, invitations, presentation materials, posters, brochures and digital advertisements.
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Analyse and determine the root causes of network incidents, implementing solutions, permanent corrective measures, and improvements to boost network reliability.
Attends in-person meetings with clients to analyse, troubleshoot, and diagnose hardware problems.
Follows standard procedures for properly escalating unresolved issues to the appropriate internal teams.
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Sales Support
Customer Relationship Management (CRM)
Order Processing
Inventory Management
Point of Sale (POS) Systems
Administrative Support
Communication Skills
Data Entry
Team Collaboration
Team Collaboration
Proficient in AutoCAD is mandatory. Experience in SolidWorks
SketchUp
Inventor
or other 3D modelling software will be an added advantage.
Knowledge in furniture construction
materials
hardware
and manufacturing processes.
Able to read and understand technical drawings.
Good attention to detail and problem-solving skills.
Plan & carry out periodic stock counts to maintain stock accuracy and review procedures to eliminate discrepancies.
Monitor, record, analyse and report on activities, trends and results relating to department activities and propose action plans to improve department productivity.
Work with the team to establish goals, priorities and expectations and to develop the action plans and strategies for accomplishing them.
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