You will work closely with our Customer Service team and collaborate with Marketing to suggest customer rewards (lucky draws, gifts, vouchers, etc.) based on authentic customer feedback.
Documentation: Keep detailed and accurate records of customer interactions, process customer accounts, and file necessary documents in our CRM system.
Escalation Handling: Recognize complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.
Feedback Loop: Collect and share customer feedback with management to help improve our products and overall customer experience.
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Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
Proficient in Microsoft Office (Word & Excel).
Good communication and organizational skills.
Responsible
positive attitude
and eager to learn.
Able to work independently and as part of a team
Ensure daily business conduct within business SOP and Code of Conducts
Build and maintain positive work relationships with internal & external business partners to create a rapport that facilitates patronage and generates revenue
Employ knowledge of products and services in providing appropriate response, enquiries and in assisting with the resolution of issues or complaints
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Apply knowledge of paid advertising principles (e.g., audience targeting, campaign structure, performance metrics) to inform and enhance organic content strategy and audience segmentation decisions.
Collaborate with the marketing team to brainstorm and implement innovative organic marketing initiatives, staying up-to-date with the latest digital marketing trends, tools, and best practices.
Help maintain and update the company's social media and other digital assets, ensuring content is current, accurate, and optimized for search engines, AI Models.
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Digital Marketing Strategy
Content Marketing
Social Media Marketing
Analytics and Reporting
Campaign Management
Paid Advertising
Marketing Automation
AI
Collaborate with the marketing team to brainstorm and develop creative content ideas that align with current trends and company objectives, contributing to campaign strategies.
Perform basic graphic design tasks using tools like Canva or Adobe Creative Suite to create visually appealing graphics, banners, and other digital assets for online use.
Conduct keyword research and implement basic SEO best practices in content creation to improve search engine visibility and organic reach.
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Referral & Partnerships — Develop and manage referral programmes and external partnerships that drive qualified merchant leads.
Team Leadership — Directly manage and develop the Marketing Coordinator and Content Strategist, setting clear direction, priorities, and authority they currently lack without a Marketing Manager in place.
Marketing Strategy & Documentation — Produce and maintain a clear marketing strategy, campaign calendar, and reporting cadence for leadership.
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Human Resources (HR)
Employee Relations
Recruitment/Talent Acquisition
Performance Management
HR Policies and Procedures
Compensation and Benefits
Training and Development
To attend to customer complaints for all products the company marketed.
To carry out repair and trouble-shooting (if necessary) include stainless steel welding, PVC welding, erection, erection and dismantle of scalfolding, PLC reset and etc
Able to explain, communicate and provide training to customer on the system installed.
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Referral & Partnerships — Develop and manage referral programmes and external partnerships that drive qualified merchant leads.
Team Leadership — Directly manage and develop the Marketing Coordinator and Content Strategist, setting clear direction, priorities, and authority they currently lack without a Marketing Manager in place.
Marketing Strategy & Documentation — Produce and maintain a clear marketing strategy, campaign calendar, and reporting cadence for leadership.
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Human Resources Administration
Office Management
Record Keeping
Data Entry
Communication Skills
Microsoft Office Suite
Filing Systems
Employee Relations Support
Human Resources Administration
Office Management
Record Keeping
Data Entry
Communication Skills
Microsoft Office Suite
Filing Systems
Employee Relations Support